Design case studies

Saving on Amazon

Design lead for Lists on Amazon, an $xxB business with xxMM monthly active customers and a key engagement driver of the core shopping experience on all platforms. Led the CX vision for the product and presented successfully to executive leadership. Designed and launched multiple experiences including Hearts to save, Collaborative lists, Alexa integration and more to millions of customers, with over $500MM in business impact and major press coverage.

Amazon product information

Design lead for Q&A on the product detail page. Worked on the vision and experiments for Q&A, including adding video answers and adding product manuals for Sellers.

eBay 4.0

Designer for “My eBay” for the redesigned mobile app - customer activity in the Watching, Buying, and Selling destination areas.

eBay for Chrome extension

Design lead the eBay for Chrome extension, a supplement to the mobile app that focuses on My eBay customer activity.

eBay post purchase

Designer of the escalation/dispute resolution flows for the post-purchase shopping experience on eBay.